If a customer requests a refund or issues a chargeback, here’s how it affects your earnings:
- Refunds - The refunded amount is deducted from your Payable Earnings balance.
- Chargebacks - If a chargeback occurs, we will deduct the amount and a $15 fee from your Payable Earnings balance while the claim is processed. The chargeback will be returned to your Payable Earnings balance if the chargeback is reversed. .
- Negative Balance - If your account balance goes negative due to refunds or disputes, future payouts will be used to cover the deficit, or we may debit your connected bank account for the amounts due.
Pro Tip: Avoid chargebacks by maintaining clear product descriptions, refund policies, and open communication with buyers.
Managing your withdrawals and payouts on pop.store is simple when you understand how payments work. Ensuring that your pop.store Payments account is set up correctly, tracking your Payable Earnings, and requesting withdrawals at the right time will help you get paid smoothly.
For a step-by-step guide on setting up your pop.store Payments account, visit How to Set Up Your Pop.Store Payments Account.
Now that you know how to access your funds, start earning and withdraw your money with confidence!